Support

Where to ask

For questions about how something works, workflow advice, bug reports, and anything about your license, purchase, or account, emailhelp@neutralsound.com. Refunds are covered by the 30-day guarantee.

What to send

What you expected and what happened instead is enough to start, with the product, its version, and the DAW you were using.

In Neutral EQ, choose Copy Support Report from the Settings menu, the gear at the top right. It copies a plain-text summary of the version, your DAW, your audio settings, and the plugin's recent log. Paste it into your message. It contains no file paths and nothing from your project.

Before you write

The manuals cover every control and how licenses work, and the download pagelists the system requirements. The most common install problem is an Intel Mac, which no Neutral Sound product supports.

Response time

Email gets an answer within two business days, usually sooner. If something is broken badly enough to stop your work, say so in the subject line and it moves to the front.